Notifications

Blacklab notifications are designed so that they can be automatically sent to the Blacklab customer as well as the callers too.

Notifications

Methods

  • Email
  • SMS
  • Phone Call (Coming Soon)

Targets

  • User
  • Customer

Email to User - Examples

Voicemail

You received a call from 090217 03770.

Caller selected Option 1.

You have new voicemail.

Audio: blklab.io/abcdef/

Thank you for using BlackLab.

Agent Transfer

You received a call from 090217 03700.

Caller selected Option 1.

The call was transferred to, and answered by +912128675309

Thank you for using BlackLab.

Agent Transfer + Recording

You received a call from 090217 03700.

Caller selected Option 1.

The call was transferred to 022 3545 8400 and was 5 minutes long.

The call was recorded.

Audio: blklab.io/abcdef/

Thank you for using BlackLab.

DTMF (Numeric) Input

You received a call from 090217 03700.

Caller selected Option 1.

Number Input: 0123456789.

Thank you for using BlackLab.

NOOP

You received a call from 090217 03700.

Caller selected Option 1.

Thank you for using BlackLab.

SMS to User - Examples

Voicemail

You received a call from 090217 03770.

Caller selected Option 1.

You have new voicemail.

Audio: blklab.io/abcdef/

Agent Transfer

You received a call from 090217 03770.

Caller selected Option 1.

The call was transferred to 022 3545 8400 and was 5 minutes long.

The call was recorded.

Audio: blklab.io/abcdef/

DTMF (Numeric) Input

You received a call from 090217 03700.

Caller selected Option 1.

Number Input: 0123456789.

NOOP

You received a call from 090217 03700.

Caller selected Option 1.

Click-to-call

You made an outgoing call to 090217 03700.

Click-to-call (with Recording)

You made an outgoing call to 090217 03700.

The call was recorded.

Audio: blklab.io/abcdef/

SMS to Caller - Examples

Default

From: 022 6793 0093

Thank you for calling BLACKLABAPP

Chat with us on WhatsApp: https://blklab.io/abcxyz

For more information: https://blklab.io/abcdef